OnlySpins Troubleshooting — Fix Login, App, Payment & Bonus Issues
Welcome to Only Spins Casino, your premier destination for online gaming excitement.
Most OnlySpins issues can be fixed in a minute or two. Find your problem below; if nothing works, contact 24/7 live chat with a screenshot of the error.
Login Problems
| Symptom | Fix |
|---|---|
| “Incorrect email or password” | Check caps lock and the email you registered with, then use Forgot password? |
| Reset email never arrives | Check spam/promotions, wait 5 minutes, add the OnlySpins address to contacts and try again |
| Account locked after several attempts | Wait 30 minutes or ask live chat to unlock it |
| 2FA code rejected | Make sure your phone’s time is set to automatic — authenticator codes depend on it |
| “Account suspended / self-excluded” | Contact support; self-exclusions can’t be lifted before they end |
Full sign-in steps are on the login page.
App Won’t Install or Open
- Android “App not installed”: delete any older OnlySpins APK, free up at least 200 MB, and allow your browser to install unknown apps.
- iPhone shortcut shows a blank page: open it in Safari once, then re-add it to the Home Screen.
- App crashes on launch: update to the latest version from the app page, then restart your phone.
Deposit Declined
- Check that the card is enabled for online and gambling payments — some banks block these by default.
- Make sure the amount is within the method’s limits (for example €20 minimum by card). See payments.
- Try an e-wallet or crypto if your bank keeps declining.
- Check you haven’t reached a deposit limit you set in Safer Gambling.
Withdrawal Pending or Delayed
- First withdrawal? Your account must be verified. Upload ID and proof of address in Account → Verification.
- Bonus still active? Finish or cancel the wagering first — see bonus terms.
- Method mismatch: withdrawals usually go back to the method you deposited with.
- Timing: e-wallets and crypto are usually fastest; bank transfers take 1–3 business days.
Bonus Not Credited
- The deposit must be at least €20 and the bonus must be ticked in the cashier.
- Some payment methods (often Skrill and Neteller) may be excluded from welcome offers.
- Free spins appear under My Bonuses, not in your cash balance.
- If it’s still missing, send live chat the deposit time and amount.
Games Not Loading
- Refresh the page or restart the app.
- Clear your browser cache and cookies, or try another browser.
- Switch off VPNs and ad-blockers — they can block game providers.
- Test your connection; live casino needs at least 5 Mbps.
Still Stuck?
Contact support through live chat (24/7) or email from inside your account. Include your username, device, browser/app version and a screenshot. Never share your password.
If you feel you’re losing control of your play, please read our responsible gaming guide.